Subscription tab in Subify

When a new customer subscribes to a product on your store, a new subscription contract is created for them in Subify. You can access these subscription contracts from the Subscriptions tab in the Subify app.

In the table, you can see your subscription contracts, their current status, and every necessary detail needed, like the date of the “next order” and “interval” since the customer’s very first payment.

There are 5 different statuses:

  • Active: The contract is active and continuing as per its policies.

  • Paused: The contract is temporarily paused and is expected to resume in the future.

  • Expired: The contract has ended per the expected circumstances. All billing and delivery cycles of the subscriptions were executed.

  • Canceled: The contract ended by unplanned customer action.

  • Failed: The contract ended because billing failed, and no further billing attempts are expected.

Subscription contract

Each subscription contract contains the following:

  • Subscription details: including the product, selling plan, product price, next order, etc.

  • Customer information: including payment method for the subscription, shipping address, customer portal link

  • Functionalities to Pause, Cancel, or Skip the subscription.

  • Order History

Subscription orders

On the renewal of each subscription, a new order will be created in your Shopify Orders, which is linked to its subscription contract on Subify. You can see all the linked orders to a subscription contract from the Order History.

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