In this article, you will learn everything about subscription orders, subscription contracts, and how to manage them.
In This Article:
What are subscription contracts?
When a new customer subscribes to a product on your store, a new subscription contract is created for them in Subify. You can access these subscription contracts from the Subscriptions tab in the Subify app.
In the table, you can see your subscription contracts, their current status, and every necessary detail needed, like the date of the “next order” and “interval” since the customer’s very first payment.
There are 5 different statuses:
Active: The contract is active and continuing as per its policies.
Paused: The contract is temporarily paused and is expected to resume in the future.
Expired: The contract has ended per the expected circumstances. All billing and delivery cycles of the subscriptions were executed.
Canceled: The contract ended by unplanned customer action.
Failed: The contract ended because billing failed, and no further billing attempts are expected.
How are the subscription orders created by Subify?
On the renewal of each subscription, a new order will be created in your Shopify Orders, which is linked to its subscription contract on Subify. You can see all the linked orders to a subscription contract from the Order History.
What information and functions are available in subscription contracts?
Each subscription contract contains the following:
Subscription details:
Including the product, selling plan, product price, next order, etc.Customer information:
Including payment method for the subscription, shipping address, and customer portal link.Functionalities to manage the subscription:
Pause, Cancel, Reschedule, or Skip the subscription.Functionalities to edit the subscription:
The ability to edit the subscription contract details, like Frequency, Pay per delivery or Pre-paid, Porudtcs in the subscription, the quantity of the products, discounts, and Shipping cost.
Order History:
All the orders that were created for this subscription contract after a successful payment.
How can I manage my subscriptions?
You can manage each of your subscriptions by going to your Subify app panel > Subscriptions tab > Clicking the subscription contract you want to edit.
Here are the changes that can be applied to a subscription contract:
Cancel or Pause a subscription:
You can cancel or pause a subscription so that your customer no longer gets charged by Subify, by clicking on the Cancel or Pause button in a subscription contract:
After canceling or pausing a subscription, the status of the subscription contract will change accordingly.
Activate/Resume a canceled or paused subscription:
To resume a paused subscription, simply click on the Resume button on the subscription contract:
To Activate a canceled subscription, click on the Activate button on the subscription contract:
Skip the next order of a subscription:
You can see the next order date of a subscription and skip it by clicking on the Skip button next to it:
Reschedule the next order of a subscription:
You can see the next order date of a subscription and reschedule it by clicking on the Reschedule button and selecting your preferred day from the calendar that opens:
Edit a Subscription billing frequency:
Click on Edit in the Subscription Details section of a subscription contract; from the modal that opens, you can change the Order Frequency of a subscription:
Edit a Subscription type (Pay per delivery or Prepaid):
Click on Edit in the Subscription Details section of a subscription contract; from the modal that opens, you can change a subscription type:
Edit/change products of a subscription:
Click on Edit in the Subscription Details section of a subscription contract; from the modal that opens, click on <Add product> to add, edit or change the products in a subscription:
Edit a subscription Shipping price:
Click on Edit in the Subscription Details section of a subscription contract; from the modal that opens, you can change a subscription Shipping Price:
