Your customers and you both receive an email notification when a purchase is completed, notifying them that their subscription has been activated.

Through this email, subscribers have access to the "Subiby Portal" by clicking on "Manage your subscriptions":

You can also manually email your customers if they ask you to change their payment method for any reason or if an error occurs during payment. To do so, take the following steps:

  1. Go to Subscriptions Tab

  2. Click on the considered Subscription

  3. Click “send link to update card”

Below is the format of the email:

‌‌There's good news, as we will be making a release in which your store's subscription status and upcoming information will be displayed for your customers.

Emails with the subject line "recurring invoices" include Failed, Resumed, Paused, and Canceled subscriptions.

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