Your subscribers can manage their subscriptions from the customer portal of Subify.
In this Article:
What is Customer Portal?
When a customer purchases a subscription, Subiy creates a customer portal account for them, so that they can manage all of their subscriptions. Subify customer portal does not require a login; a unique link is created for each subscriber, and they can access their portal with just one click!
Your subscribers can do the following tasks through the portal page:
Check subscription details(products, price, next order date, etc.)
Cancel the subscription
Pause the subscription
Skip next order
Update their payment information
Edit their shipping address
See the history of orders created for this subscription
Checkout this sample portal page.
How can your subscribers reach their portal?
There are 3 ways for your customers to get to their portal:
Subify Confirmation Email
If you enable the "Customer activated subscription" notification in Subify Settings, after your customers purchase a subscription on your store, they receive an email notification that contains the link to their portal:
Shopify Confirmation Email for Each Order
Shopify sends an order confirmation email after each successful recurring payment. If your subscriber clicks on the "Vire your order" button, they will be redirected to the order confirmation page that will see the "Manage your subscription" link:
Customer Account Page
If the customer account page is activated on your store, subscribers can see their subscriptions on your account page:
If you don't see Subify "Manage subscriptions" link on your customer account, please contact our support from the chat box in the bottom-right corner of the app.
How to add your store's branding to your customer portal?
Subify will automatically get your store's transparent logo and your Favicon from your live theme and add them to your customer subscription portal.
Transparent Logo:
In case your logo hasn't been imported to the portal yet, please follow these steps:
From your Shopify admin panel, go to the Online Store > Theme > on your live theme, and click on Customize to redirect to your theme editor page.
From the left-side menu, click on Header and upload your logo in the Transparent Logo section. (If the logo is not uploaded to the "Transparent Logo field, it won't be recognizable by Subify)
Save your changes.
Your logo will be updated in your Customer portal in 12 hours.
If you face any issues, please contact our support from the app chatbox.
Favicon:
To add your favicon to your Shopify store, please follow the instruction in this Shopify help center article.
How to manage your customer portal?
You can manage your customer subscription portal from your Subify panel > Settings tab > Portal.
