Your subscribers can manage their subscriptions from the customer portal of Subify.

What is Customer Portal?

When a customer purchases a subscription, Subiy creates a customer portal account for them, so that they can manage all of their subscriptions. Your subscribers can do the following tasks through the portal page:

  • Check subscription details(products, price, next order date, etc.)

  • Cancel the subscription

  • Pause the subscription

  • Skip next order

  • Apply a Shopify discount code to their existing subscriptions

  • Update their payment information

  • Edit their shipping address

  • See the history of orders created for this subscription

How can your subscribers reach their portal?

There are 3 ways for your customers to get to their portal:

  1. Subify Confirmation Email

    If you enable the "Customer activated subscription" notification in Subify Settings, after your customers purchase a subscription on your store, they receive an email notification that contains the link to their portal:

  2. Shopify Confirmation Email for Each Order

    Shopify sends an order confirmation email after each successful recurring payment. If your subscriber clicks on the "Vire your order" button, they will be redirected to the order confirmation page that will see the "Manage your subscription" link:

  3. Customer Account Page

    If the customer account page is activated on your store, subscribers can see their subscriptions on your account page:

    If you don't see Subify "Manage subscriptions" link on your customer account, please contact our support from the chat box in the bottom-right corner of the app.

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