Canceling Subscription limit

How to set a minimum number of payments which before that customer can't cancel their subscription.

Yasaman avatar
Written by Yasaman
Updated this week

You can limit your customers so that they can't cancel or pause their subscriptions before a defined number of successful payments. ๐Ÿšซ

In This Article:

What is the common application?

Having this option on your subscription plan would be beneficial to your business by increasing subscriber retention. It guarantees your recurring revenue for a minimum number of orders for every subscription on your store.๐Ÿ’ธ

How can I set a limit on canceling subscriptions?

You can access this option from the Subscription plans> Selling plan > Advanced settings > Customer Can Cancel.

Follow these steps:

1- Go to the Subscription plans tab.

2- Create a new Subscription plan.

3- Add the products that you like.

4- Click on the Add Selling plan.

5- Set the frequencies that you want.

6- Click on Show Advanced settings

7- Set the <Customer can cancel> option to your preferred period.

For example, if you set the <Customer can cancel> option to <After 3 successful payments>, Subify won't let your customer cancel or pause this subscription before 3 successful payments. If one of these three payments is skipped or failed, it does not count as a successful payment.

How is the Cancelation limit applied?

If your customer clicks on the pause or cancel buttons of a subscription contract from the customer portal, this warning will pop up and inform you about the limitation:

Let your customers know about it, too

Let your customers know about your subscription cancelation policy. You can inform them on your store: explain it in the product description, subscription FAQ, or anywhere on the product page. If you have a subscription landing page, it would be good to put it there, too.

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