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Customer Portal: Manage Customer Permissions
Customer Portal: Manage Customer Permissions
How to limit subscribers to pause, skip, or cancel their subscription from the customer portal
Yasaman avatar
Written by Yasaman
Updated this week

You can limit your subscriber access to pause, skip, or cancel their subscription from their customer portal.

In This Article:

What are the common applications of limiting Customer Permissions?

Installments & Rental programs

Having this option on your subscription plan is vital if you want to offer payment in Installments or Rental programs on your store. Because in these cases, the customer should not have access to pause, cancel or skip any payment until their debt is paid or the rental period is finished.

Where can I change the Customer Permissions in their portal?

You can manage the customer permissions from the Subify app Settings > Portal > Customer permissions:

What does the customer portal look like when I limit my customer permissions?

If you disable cancel, pause, or skip functions in the customer portal, the buttons will be omitted from the portal for all of your subscribers.

When permissions are enabled:

When permissions are disabled:

Check out this sample portal page.

Let your customers know about their limited permissions

Let your customers know if you've disabled a certain function on the customer portal: inform them it they can't skip, cancel or pause their subscriptions.
You can inform them on your store: explain it in the product description, subscription FAQ, or anywhere on the product page. If you have a subscription landing page, it would be good to put it there, too.

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