Troubleshooting Guide: "Product Price" Theme Extension not Working
Samin avatar
Written by Samin
Updated over a week ago

Discounty offers a powerful theme extension that enhance your Shopify store's functionality: "Product Price" which displays quantity discounts on the product page.

By default, enabling this extension should seamlessly integrate it into your theme. However, in some cases, you might encounter issues where the extensions do not work as expected.

In this guide, we will walk you through the troubleshooting steps to help you get the Discounty theme extensions up and running smoothly.

If you would like assistance with this process, please contact our support team. We are available to troubleshoot this issue and provide you with personalized assistance to ensure your Discounty theme extensions work seamlessly on your store.


Step 1: Disabling App Embed

  1. Access Theme Customization:

    • From the Shopify admin dashboard, go to "Online Store" and then "Themes".

    • Locate your current theme and click on "Customize" next to it.

  2. Disable Discounty "Product Price" App Embed:

    • In the "App embeds" section, find the Discounty "Product Price V1" and "Product Price V2"embed.

    • Disable them by toggling the button and saving the changes.

Step 2: Adding Discounty Block to Product Page:

  1. Access Theme Customization:

    • In the theme customization page, navigate to the "Product page" section.

    • Look for the option to add blocks in the left-hand menu and click on it.

  2. Add Discounty App Block:

    • A list of available blocks will appear. Find the Discounty "Product Price V2" block.

    • Click on it to add it to your product page.

    • Customize the block settings according to your preferences.

    • Save the changes.

Step 3: Testing the Changes

  1. Go to your online store and visit a product page that should display quantity discounts.

  2. Check if the quantity discounts are now visible. If not, try refreshing the page.

If you continue to experience difficulties or have any other concerns, please don't hesitate to reach out to our dedicated support team.

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