Troubleshooting Guide: "Saving on Cart" Theme Extension not Working
Samin avatar
Written by Samin
Updated over a week ago

Discounty offers a powerful theme extension that enhance your Shopify store's functionality: "Saving on Cart" which showcases savings on the cart widget.

By default, enabling this extension should seamlessly integrate it into your theme. However, in some cases, you might encounter issues where the extensions do not work as expected.

In this guide, we will walk you through the troubleshooting steps to help you get the Discounty theme extensions up and running smoothly.

If you would like assistance with this process, please contact our support team. We are available to troubleshoot this issue and provide you with personalized assistance to ensure your Discounty theme extensions work seamlessly on your store.


Step 1: Disabling App Embed

  1. Access Theme Customization:

    • From the Shopify admin dashboard, go to "Online Store" and then "Themes".

    • Locate your current theme and click on "Customize" next to it.

  2. Disable Discounty "Saving on Cart" App Embed:

    • In the "App embeds" section, find the Discounty "Saving on Cart" embed.

    • Disable them by toggling the button and saving the changes.

Step 2: Adding Discounty Block to Cart:

  1. Access Theme Customization:

    • In the theme customization page, navigate to the "Cart" section.

    • Look for the option to add blocks in the left-hand menu and click on it.

  2. Add Discounty App Block:

    • A list of available blocks will appear. Find the Discounty "Saving on Cart" block.

    • Click on it to add it to your cart.

    • Customize the block settings according to your preferences.

    • Save the changes.

Step 3: Testing the Changes

  1. Go to your online store and add a discounted product to your cart.

  2. Proceed to the cart page and verify if the savings are now displayed in the cart widget.

If you continue to experience difficulties or have any other concerns, please don't hesitate to reach out to our dedicated support team.

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